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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management.
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
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Issue Management |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
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Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
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Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
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Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
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Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
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Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
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Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers.
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Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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Training Management |
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Change Management |
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Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
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Equipment Management |
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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Document Management |
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Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
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Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
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Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
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Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
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Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations...
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Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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CAPA/Remediation |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
|
|
Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
|
|
Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
|
|
ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
|
|
Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
|
|
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
|
|
Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers.
|
|
Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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Automating the Corrective Action Processes
Designer, manufacturer and marketer of a line of casual shoes, rugged outdoor and work footwear: There was a complete lack of visibility into review cycle times, open CAPAs, repeat issues, average closure times, etc. limiting the ability to view trends for proactive preventive actions and making it nearly impossible to get process improvement metrics. MetricStream CAPA Management solution has tied together all the loose ends of the CAPA process by providing an automated and transparent environment.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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Risk Management |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies.
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
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Compliance Management |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
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Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future.
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
|
|
Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
|
|
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations...
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Audit Management |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management.
|
|
Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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NAIC MAR Compliance Solution for a Health Insurance Provider
NAIC MAR Compliance Solution for Leading provider of health insurance in a mid-western state. The Insurance company is a leading provider of health insurance to large companies, small businesses, families and individuals in a mid-western state in the USA and an affiliate of Blue Cross Blue Shield (BCBS) Association. With a long tradition of healthcare coverage that started in the 1930s, the client provides benefit administration for nearly 717,000 people today.
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Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
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Automating Key Business Processes for Internal Audits and Regulatory Compliance
For Banking Institutions, the need of the hour was a centralized audit management framework that could automate and manage entire audit life cycle - from planning and scheduling audits to developing standard audit plans, collecting field data, developing and reviewing audit reports and recommendations, and implementing audit recommendations and remediation.
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Internal Audit Solution for a Global Bank
One of the world's leading global wealth management, a top global investment banking and securities firm, and one of the largest global asset management company having $450 billion in client assets, undertook a comprehensive evaluation of the existing incumbent vendor along with all the leading GRC platform vendors. The systems were examined in detail for integrated capabilities of Internal Audit and Risk Management along with Compliance and Document Management.
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Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
|
|
ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
|
|
Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
|
|
Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
|
|
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
|
|
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
|
|
Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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| ISO 9000 Compliance |
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
|
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Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
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| Quality Management |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management.
|
|
Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
|
|
Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
|
|
ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
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|
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
|
|
Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers.
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Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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| Top |
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| Training Management |
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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| Top |
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| Nonconformance and CAPA |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management.
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
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Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules.
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Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
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Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
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Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
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Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
|
|
Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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|
Automating the Corrective Action Processes
Designer, manufacturer and marketer of a line of casual shoes, rugged outdoor and work footwear: There was a complete lack of visibility into review cycle times, open CAPAs, repeat issues, average closure times, etc. limiting the ability to view trends for proactive preventive actions and making it nearly impossible to get process improvement metrics. MetricStream CAPA Management solution has tied together all the loose ends of the CAPA process by providing an automated and transparent environment.
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system.
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| Top |
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| Enterprise Risk Management |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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NAIC MAR Compliance Solution for a Health Insurance Provider
NAIC MAR Compliance Solution for Leading provider of health insurance in a mid-western state. The Insurance company is a leading provider of health insurance to large companies, small businesses, families and individuals in a mid-western state in the USA and an affiliate of Blue Cross Blue Shield (BCBS) Association. With a long tradition of healthcare coverage that started in the 1930s, the client provides benefit administration for nearly 717,000 people today.
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Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
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ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies.
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Automating Key Business Processes for Internal Audits and Regulatory Compliance
For Banking Institutions, the need of the hour was a centralized audit management framework that could automate and manage entire audit life cycle - from planning and scheduling audits to developing standard audit plans, collecting field data, developing and reviewing audit reports and recommendations, and implementing audit recommendations and remediation.
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Internal Audit Solution for a Global Bank
One of the world's leading global wealth management, a top global investment banking and securities firm, and one of the largest global asset management company having $450 billion in client assets, undertook a comprehensive evaluation of the existing incumbent vendor along with all the leading GRC platform vendors. The systems were examined in detail for integrated capabilities of Internal Audit and Risk Management along with Compliance and Document Management.
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Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future.
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
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| Top |
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| Internal Audits |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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NAIC MAR Compliance Solution for a Health Insurance Provider
NAIC MAR Compliance Solution for Leading provider of health insurance in a mid-western state. The Insurance company is a leading provider of health insurance to large companies, small businesses, families and individuals in a mid-western state in the USA and an affiliate of Blue Cross Blue Shield (BCBS) Association. With a long tradition of healthcare coverage that started in the 1930s, the client provides benefit administration for nearly 717,000 people today.
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Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
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ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies.
|
|
Automating Key Business Processes for Internal Audits and Regulatory Compliance
For Banking Institutions, the need of the hour was a centralized audit management framework that could automate and manage entire audit life cycle - from planning and scheduling audits to developing standard audit plans, collecting field data, developing and reviewing audit reports and recommendations, and implementing audit recommendations and remediation.
|
|
Internal Audit Solution for a Global Bank
One of the world's leading global wealth management, a top global investment banking and securities firm, and one of the largest global asset management company having $450 billion in client assets, undertook a comprehensive evaluation of the existing incumbent vendor along with all the leading GRC platform vendors. The systems were examined in detail for integrated capabilities of Internal Audit and Risk Management along with Compliance and Document Management.
|
|
Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future.
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations...
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| Top |
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| FERC Compliance |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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|
Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
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| Top |
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| Operational Risk Management |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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|
ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies.
|
|
Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
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| Top |
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| Corporate Policy Compliance |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
|
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| Top |
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| NERC Compliance |
|
Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
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| Top |
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| SOX Compliance |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
|
|
Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct.
|
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations...
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| Top |
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| Supplier Quality Management |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management.
|
|
Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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|
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers.
|
|
Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate.
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| Top |
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| Customer Quality Management |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
|
|
Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
|
|
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
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| Top |
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| FDA Compliance |
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Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
|
|
Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
|
|
| Top |
|
|
| FAA Compliance |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements.
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| Top |
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| IT Audits |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls...
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| Top |
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| Automotive |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
|
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide. |
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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 Top |
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| Pharmaceuticals |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
|
Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules. |
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
|
Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate. |
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| Top |
|
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| Manufacturing |
|
Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
|
Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows. |
|
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide. |
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
|
Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers. |
|
Automating the Corrective Action Processes
Designer, manufacturer and marketer of a line of casual shoes, rugged outdoor and work footwear: There was a complete lack of visibility into review cycle times, open CAPAs, repeat issues, average closure times, etc. limiting the ability to view trends for proactive preventive actions and making it nearly impossible to get process improvement metrics. MetricStream CAPA Management solution has tied together all the loose ends of the CAPA process by providing an automated and transparent environment. |
|
Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system. |
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| Top |
|
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| Healthcare |
|
Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
|
Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies. |
|
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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| Top |
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| HighTech |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
|
Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
|
Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention. |
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Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000. |
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Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization. |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers. |
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Managing Quality in an Outsourced Manufacturing Model
A leading performance golf equipment company: The company out - sources the manufacturing of its golf club heads to its various manufacturing partners. With their dedication to being the best performance golf brand in the world, supplier quality management is a key component of their outsourced manufacturing strategy. The presentation discusses how outsourcing changes the dynamics of a quality management system and reviews their own implementation of a supplier quality system. |
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| Food and Beverage |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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| Airlines |
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Safety and Operational Audit Solution for an Airline
As one of the largest airlines with scheduled jet service to approximately 150 destinations, having effective quality and safety management systems with necessary control framework is critical for the company to ensure safety of the passengers and meeting regulatory compliance requirements. |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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| Banking and Financial Services |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
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NAIC MAR Compliance Solution for a Health Insurance Provider
NAIC MAR Compliance Solution for Leading provider of health insurance in a mid-western state. The Insurance company is a leading provider of health insurance to large companies, small businesses, families and individuals in a mid-western state in the USA and an affiliate of Blue Cross Blue Shield (BCBS) Association. With a long tradition of healthcare coverage that started in the 1930s, the client provides benefit administration for nearly 717,000 people today. |
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ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies. |
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Automating Key Business Processes for Internal Audits and Regulatory Compliance
For Banking Institutions, the need of the hour was a centralized audit management framework that could automate and manage entire audit life cycle - from planning and scheduling audits to developing standard audit plans, collecting field data, developing and reviewing audit reports and recommendations, and implementing audit recommendations and remediation. |
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Internal Audit Solution for a Global Bank
One of the world's leading global wealth management, a top global investment banking and securities firm, and one of the largest global asset management company having $450 billion in client assets, undertook a comprehensive evaluation of the existing incumbent vendor along with all the leading GRC platform vendors. The systems were examined in detail for integrated capabilities of Internal Audit and Risk Management along with Compliance and Document Management. |
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Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future. |
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Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business. |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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| Energy and Utilities |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
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Powering Compliance at an Energy Major
One of the largest electric utilities in the US with a generation capacity of about 30,000 MW and has revenues of more than $10 billion: MetricStream is enabling the company to adopt an integrated compliance strategy through an enterprise-level framework for managing all regulatory requirements and ERM programs. The solution provides comprehensive functionality for SOX Compliance and ERM as well as FERC and NERC regulations and corporate policies for standard of conduct. |
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ERM: Aligning Risk Management to Corporate Goals
A global organization with a robust product portfolio, multiple distribution channels and a complex regulatory scenario: Legal and regulatory requirements drove the need for a more robust approach to risk management. The recognition of the fact that much of company's risk exposure was not covered led the senior management to look for an innovative comprehensive solution that could help them identify the gaps or inefficiencies in their risk coverage, apply a maturity risk model to help identify current and desired future states and develop plans to help close gaps and overcome inherent inconsistencies. |
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ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution. |
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Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future. |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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| Medical Devices |
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Audit Management Customer Briefs
Effective audit management drives continuous improvement by ensuring that established quality requirements for products and processes are being met. For companies that are regulated by the FDA, FAA or are following quality standards such as ISO 9000/13485/14000, regular audits are also essential to reduce the risk of noncompliance. The efficiency of audit execution and integration of the audit process with the overall enterprise-wide quality management system are critical for successful audit management. |
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Automating Compliance Management
The company embarked on an initiative to fully comply with Sarbanes-Oxley regulations. As the company evaluated its current state of compliance preparedness, it identified a number of inherent challenges. The company managed regulatory changes in silos, focused narrowly on compliance, and used compartmentalized regulatory controls... |
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Automating Document Management for Efficiency, Visibility, and FDA Compliance
A global chemistry-based drug discovery, development and manufacturing company: The Customer has achieved end-to-end automation for management and control for all types of documents such as SOPs, regulatory filings, cGMP and internal quality requirements. All documents are stored in central repository and with clearly defined lifecycle stages, templates, classification methods, search parameters, numbering schemes, revision control and association and obsolescence rules. |
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Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company?s existing system for managing risk, controls, and reporting had a number of limitations... |
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Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers. |
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Achieving cGMP Compliance
The company focused on drug discovery, pharmaceutical development, and manufacturing for many of the world's leading healthcare companies: The built a case for implementing document management automation by highlighting the tangible costs and risks of the manual system. The inefficiency of managing document control on spreadsheets, the lack of visibility into status, and bottlenecks in the review cycles leading to unpredictable review cycle times, the disparities in the quality practices at various facilities, and the risks and challenges of managing more than one copy of an SOP in a growing organization were easy to demonstrate. |
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